BrandStyle

All your questions answered.

If your questions are not answered below in our list of FAQ’s then please feel free to contact us.

Do you have movies about how to use the Jane prams?

Yes, demonstration videos for Jane prams can be found here >>

Where on my Jane pram can I find the serial number/product code?

You can find the serial number/product code sticker of your Jane pram generally at the rear part of the chassis near the rear wheels.

What is the warranty of the Jane prams?

All Jane prams are covered by a warranty of 2 years from your date of purchase. However, Jane prams will differ per country due to local regulations because of this BrandStyle will only honour warranty claims on Jane prams purchased within Australia from an authorised stockists. If a part needs to be provided by BrandStyle Australia, where you have purchased your Jane pram and sent abroad, you might have to pay for the shipping costs.

Please keep your receipt as proof of purchase. If you do feel you have a warranty issue please first contact the store you purchased your Jane pram from for assistance. There is Jane service/repair locations throughout Australia to offer quick after sales service.

You can register your Jane Pram online here

Have you got anything for those of us with twins?

If you’ve got twins, Jane has a pram to make your life a bit easier. The Twone will be released in Australia January 2014, is suitable for two newborns with the use of the carrycot designed for the Twone pram. View Videos >>

Are there any all terrain prams?

Of course there are! Trider, with its three large wheels, is the most all terrain pram from Jané. But you could also take a look at any of the Jane prams with large wheels, as this is basically what makes them easier to manoeuvre on difficult terrain.

What is a carrycot?

If you want to carry your baby lying down in a fully flat position for the first few months a CARRYCOT is what you need. Jané have the Micro carrycot to suit your baby from 0 – 9mths, and the Micro can be easily attached to the chassis of your favourite Jane pram thanks to the ProFix system.

Are the Jane range of carseats available in Australia?

Brandstyle is working together with Jane to ensure that the range of carseats will be available in Australia soon. Jané has a range of baby carseats with isofix car fittings that, thanks to the ProFix system, can be attached to the chassis of your favourite Jane pram to provide an option that best suits your needs. These baby carriers are also approved for vehicle use, thereby providing you with maximum convenience and safety in just one product.

Where are the Jane products manufactured?

All Jane products are designed in Barcelona, Spain and manufactured in our own factory in China, where we have full control over the quality and durability of our products.

What’s the difference between each Jane prams?

All Jane prams can be used straight from birth when they are used with a baby carrycot. Each model offers different features that may be better suited to your needs. Do you want to discover them? Here they all are: Muum, Rider, Trider (insert link to mum/rider/trider prod pg). If you need more assistance choosing your Jane pram contact us for more information.

What is the height of the Reclining Toddler/Newborn Seat when fitted to the ABC Buggy?

The height of the Reclining Toddler Seat attached to the ABC Buggy is: 145cm with canopy up / down, 130cm with canopy removed.

Are the twin toddler seats safe to use with only one toddler in them and therefore on one side of the pram rather than in the centre as they would be with the single toddler seat?

The Dbl-Twin toddler seat (Reclining or static) is stable and safe to be used with one toddler/child in only one side.

I have seen some prams with a second front wheel fitted for extra stability. Can you tell me more about this?

We provide a 4-wheel conversion kit. This includes a spreader bar and 4th wheel. This provides complete stability, especially if you want to traverse over uneven ground. You still need common sense on where you will safely take your two children, but generally the 4 wheels provide ample stability. The top fitting toddler seat was developed to permit use of a toddler seat without the 4-wheel conversion kit. Prior to this development we sold the kit and seat as a combined kit.

How easily will one of your buggies fit into the boot of my car?

Our buggies collapse to a compact size. You can easily take off one or all three wheels if you need to. You’ll see how easy it is to fit an Adventure Buggy Company buggy into your car by viewing this movie (file size: 733 kb).

How easy are your buggies to assemble and collapse?

You can view just how easy it is by clicking here file size: 988 kb (a single buggy), or here file size: 213 kb (a twin buggy)

What type of brake does the buggy have?

Every buggy is required to have a braking system. The ABC brake is made of steel and firmly grips the tyres for 100% confidence, and is the only type which permits stride comfort (won’t kick the back of the buggy) – as there is no bar connecting the rear wheels or obstruction caused by the more familiar type of brake found on most mass-produced (plastic) products.

Does the Everest lay horizontal for newborns?

It does not lay fully horizontal. However, it lays at 15 degrees off 180 (horizontal). This position is safe, and we believe preferred for newborns.

What are the folded dimensions of the ABC buggies?

Single buggy: 110cm long (without front wheel), 130cm (front wheels on), Folded flat height is approx. 25cm, 63cm wide, and 10kg weight.
Twin buggy: 110cm long (without front wheels), 130cm (front wheels on), Folded flat height is approx. 25cm 74cm wide, and 15kg weight.

Is there a weight limit for toddlers in the toddler seat?

Yes, the limit is 18 kilograms for Static Toddler Seat. Reclining Toddler Seat suitable for newborns up to 25kg child.

Is the top mounted toddler seat safe? Will the pram tip up?

The top fitting toddler seat was developed especially to safely attach to the ABC Everest Buggy. We haven’t had any safety concerns with the top-mounted seats, and we believe that the latest design top fitting toddler seat is more than ever a safe and sensible option on level ground. The top mounted toddler seat is in fact much safer and easier to use than most front mounted toddler seats. This is due to the weight displacement being over the two back wheels. Front mounted toddler seats can cause tipping or unbalancing on a three-wheel buggy. NOTE: The toddler seat is required to rest against the top of the buggy frame for correct balance and stability. The toddler seat must be positioned directly over the buggies rear wheels.

Can I get spare parts for my ABC Adventure Buggy pram?

Yes.

What is the warranty on the ABC Adventure Buggy?

The ABC Buggy is covered by a 12mth manufacturers warranty; please make sure you keep your receipt as proof of purchase.

How long is the PacaPod warranty period?

We guarantee our bags against any manufacturing defects for 12 months from the date of purchase. It is important to keep your purchase receipt for all warranty purposes. Should you have any issues with your bag please contact the store that you purchased your PacaPod from.

I think I would prefer a different PacaPod model – can I change my mind?

Everyone is entitled to change their mind! You can exchange unused items for a different style (based on availability), when purchased from Shop BrandStyle, please refer to our refund policy. If purchasing from an authorized PacaPod stockists with in Australia, please refer to he individual store’s refund policy.

What are the care instructions for my PacaPod?

Leather
Our leather bags are made from high quality, ethically sourced leather. Leather is by its very nature a material that changes with age but in order to keep your bag in tip-top condition we would advise using a good quality leather care cream every six months or so. Also, should your bag get very wet we would suggest that you dry it with a clean soft cloth and leave it to dry naturally, loosely packed with paper, to avoid any creasing or rippling of the leather. Finally, we would advise against leaving your bag in direct sunlight for prolonged periods as this could result in the leather fading.

Fabric
We would advise cleaning the outside of your bag with warm soapy water and a clean soft cloth. We never advise putting our bags or pods into the washing machine.

Pods
The inside of the feeder and changing pods can be cleaned with a damp cloth and left to air dry

Packing
Whilst our bags are designed to carry all the items you will need to take your little one out and about, overloading your bag may result in unnecessary stress on the straps and zips and may also lead to the shape of your bag becoming distorted. Please be sure to not over pack your PacaPod bag.

FAQ